Reason operating company's social activities DOMAINES DE PROVENCE – HOSTELLERIE DE L’ABBAYE
Registered office address:
DOMAINE DE PROVENCE - HOSTELLERIE DE L'ABBAYE
Chemin des Imberts 83780 FLAYOSC
Email : info@hotel-thoronet.com
Telephone : +33(0)4 94 73 88 81
Unique VAT identification number :
FR 78 817472954
Siren number:
817472954
Trading name of the operating hotel company: DOMAINE DE PROVENCE
Registered office address: CHEMIN DES IMBERTS, 83780 FLAYOSC
Siren number: 81747295400012
This site is hosted by: Group Dis 28, rue des Arts 59800 Lille 03 20 09 11 68
Copyright
In accordance with the French Intellectual Property Code, reproduction for any use other than private, sale, distribution, publication, adaptation or communication, whether partial or complete, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the rights holders, as mentioned above.
Information technology and civil liberties
Any user who has submitted information that is directly or indirectly nominative has the right to access and rectify this information, in accordance with Law no. 78-17 of 6 January 1978 (Data Protection Act), by contacting the site administrator.
Data protection
Controller Identity
The Site is published by the operating company whose details are provided above.
Access to the website and the use of its content are subject to the terms of use described below.
Nature of personal data
«Personal data» is understood to mean any personal information that you may share with the operating company, which may allow it, directly or indirectly, to identify you as a natural person, for example when visiting a website, requesting information, booking a room and other services.
The personal data collected
You may be asked to communicate your personal data when browsing the operating company's website.
The mandatory or optional nature of the requested information is indicated during collection by an asterisk «*». The information requested that is marked with an asterisk is mandatory, as it is essential for processing your various requests. The other information is intended to help us get to know you better and to improve the services offered to you. It is, therefore, optional.
The operating company collects and processes, among other things, your name, surname, e-mail address, billing address, telephone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), your online reviews.
When is your personal data collected?
- You are browsing the website (IP address and cookies) and viewing products or services;
- You pass on your observations/comments to the operating company in certain sections, via questionnaires or contact forms, on the operating company's official social media page;
- You are sending an email to the operating company;
- You are signing up for the newsletter mailing list;
- You share a page or an offer by sending an email or via a social network;
- You are completing a satisfaction survey;
- You are requesting a quote.
Data storage
The information collected is stored in our various booking systems on secure, SSL-certified databases.
This database includes: customer names, addresses, phone numbers, job titles, company names, and credit card details. We can also record other information such as your preferences for rooms, meals, drinks, and other services, as well as your stay history with our establishment.
Purpose of data collection by the operating company
Via the website, the operating company collects the data concerning you that is strictly necessary for the following purposes:
- To manage your information requests and reservations, as well as any loyalty programme;
- To improve and personalise the operating company's services to make your website navigation easier;
- To manage and track the entire customer relationship;
- Manage subscriptions to the operating company's news and promotional offers (newsletter).;
- To manage all your access requests in accordance with current legislation;
- Managing bad debts and litigation;
- Handle job applications for the operating company's job postings that have caught your attention, or any unsolicited applications;
- The measurement of quality and satisfaction.
In the absence of a response to the mandatory information, your request cannot be considered.
Operator's commitments regarding the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company as part of the collection carried out on the website will be indicated to you beforehand, via the presence of the asterisk symbol «*». The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.
Proportionality and relevance:
The operating company only collects and processes personal data that is necessary for the proper processing of your request or for the personalisation of the services offered to you.
Data retention period:
The operating company will only retain your personal data for the period necessary for its processing in accordance with applicable law.
Security and privacy:
The operating company undertakes to take the necessary measures to guarantee the confidentiality of data and not to disclose it to unauthorised third parties.
We may be required to transmit your personal information to local authorities, if this is required by law or as part of an investigation and in accordance with local regulations.
As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and exit pages, operating system, date, time, and clickstream data.
Cookies do not store information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than yourself and cannot by themselves reveal your identity.
Respect for your rights
You are hereby informed of your rights to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial prospecting, in accordance with the provisions of Law No. 78-17 of 6 January 1978.
Access, rectification, and objection rights:
In accordance with Law n° 78-17 of 6 January 1978, relating to Information Technology, Files and Liberties, you have, upon written request, the right to access and rectify any personal data concerning you.
You can also, for legitimate reasons, object to the processing of your personal data.
To exercise any of these rights and to obtain access to information concerning you, you simply need to contact the operating company, the details of which can be found at the beginning of these Legal Mentions.
Biscuits
When you visit our website, certain information about your device's navigation may be saved in files called «cookies» installed on your device, subject to any choices you have made regarding cookies, which you can change at any time.
A cookie is a small text file saved in a designated area on your device's hard drive when you consult an online service using your browser software. It allows its sender to identify the device in which it is saved, for the duration of the cookie's validity or registration.
The cookies issued by the operating company are used for the purposes described below, for the duration of the cookie's validity, subject to your choices, which result from the settings of your browser software used during your visit to the website, and the settings of which you can modify at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages.
Only the issuer of a cookie is likely to read or modify information contained within it.
Different types of cookies are used on the website; they have different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that allow the operating company:
- to generate statistics and various website elements (sections and content visited, user journeys) in order to improve the browsing experience offered;
- to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, their number of impressions, the number of clicks and navigation information.
Example of analytics cookies
- _ga Analytics: recording browsing data
- __utm Analytics: browsing data recording
- _gac Campaign: registration of advertising campaign browsing data
Cookies and social network plug-ins (social buttons)
The operating company may include tools on the website for sharing content with others or for making others aware of your consultation or your opinion regarding content on our site. This is particularly the case for «Share» and «Like» buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by the following social networks to collect information:
- Facebook Connect: Log in using your Facebook account ;
- Facebook Social Graph: share the page on Facebook ;
- Pinterest: Share page on Pinterest; ;
- LinkedIn: Share page on LinkedIn ;
- Instagram: Share the page on Instagram.
Cookies and machine identifiers for transaction security purposes
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may deposit cookies or collect information relating to your device, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to identify your equipment for the purpose of securing transactions in your interest.
Advertising cookies
Advertising content (graphics, animations, videos, etc.) shown in the operator's advertising spaces may contain third-party cookies. These cookies can be used, for the duration of their validity, to count clicks and to offer you the most relevant advertisements based on your browsing behaviour, interests and preferences.
Refusing advertising cookies will not impact your use of the site and will not result in the discontinuation of advertising on this site or on the internet. It will only have the effect of displaying advertising that does not take your interests or preferences into account.
These cookies depend mainly on the advertising agencies. We cannot list them all here:
- AdWords: purchasing sponsored keywords displayed on Google
- Facebook Custom Audience
- Targeted advertising: recording browsing history
Advertising targeting
The website may contain cookies issued by third parties (advertising agencies and tools) and, for the duration of the cookie's validity, allow these third parties to collect browsing data from devices connecting to our websites, as well as to offer you advertising content that may correspond to your previous browsing on the site.
Under no circumstances does the collection of this data allow these providers to identify you personally. Your first name, surname, username, postal address, email address and password are in no way communicated to third parties without your prior and explicit consent.
Your cookie choices
Several options are available for managing cookies. Any settings you choose to make may alter your internet browsing experience and your access to certain services that require the use of cookies.
The choices offered by your navigation software
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc.) so that cookies are saved on your device or, conversely, refused.
Cookie refusal
If you refuse the registration of cookies, certain functionalities, such as identification/login to your personal space, and the personalisation of your browsing (e.g. choice of favourite language), will no longer be available.
The operating company declines all responsibility for consequences related to the degraded functioning of its services and functionalities due to the refusal of the cookie.
How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will show you how to change your cookie preferences.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click the Tools button, and then click Internet Options. On the General tab, under Browsing history, click Settings. Click the View files button. Click the Name column header to sort all files alphabetically, then scroll through the list until you see files that begin with the prefix «Cookie» (all cookies have this prefix and will usually contain the name of the website that created it). Select the cookie or cookies that include the operator's name and delete them. Close the window that contains the list of files, and then click OK twice to return to Internet Explorer.
For Safari™:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, select the Edit menu > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Hover over More tools, then click Clear browsing data. In the «Clear browsing data» window, tick the boxes for Cookies and other site and plug-in data, and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select All time to delete everything. Click Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the «Tools» tab in the browser and select the «Options» menu. In the window that appears, choose «Privacy» and click on «delete specific cookies». Locate the files that contain the name of the operating company. Select them and delete them.
For more information about cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Clerk of the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer has the right to refer the matter to the Tourism and Travel Mediator, whose contact details are currently as follows:
Travel and Tourism Mediator,
MTV Travel and Tourism Mediation
BP 80 303
75823 Paris Cedex 17